Frequently Asked Questions (FAQs)
We know many seniors and their families have questions about assisted
living and Victoria's Care Home. Below are some of our most frequently
asked questions and answers. Don’t see your question here?Reach out
to us for more information.
Q: Where are Victoria's Care Homes located?
A: We have Three Facilities In North west Fresno California.
Q: What care options are available?
A: Victoria's Care Home offers assisted living, short-term-stays for those with memory loss as well as coordination of hospice and other care services. Not sure what type of care you need? Call us and we will gladly ask the right questions to find out your specific needs.
Assisted living is best for seniors who need some help with certain everyday tasks such as getting dressed, bathing, meal time and taking medications and may also have specific care plans to address fall risk, poor nutrition or other individualized needs. Because assisted living needs are diverse and vary from resident to resident, each person has his or her own Individualized Care Plan, which details their care needs and preferences. We also offer respite or short-term stays, which help those with temporary care needs.
Q: What are the typical services provided in Victoria's Care Home Assisted Living?
A: Some of our residents in assisted living simply require general oversight and reminders while others need various levels of care and assistance. We can assist our residents with all of their Activities of Daily Living (ADLs) such as showering, dressing, grooming and even dining. Each resident has an Individualized Service Plan that details his or her care plan and is regularly updated to meet evolving needs.
Q: How does the dining program work? Are residents given 3 meals a day? Are they able to eat only at mealtimes?
A: In assisted living, we serve three meals prepared daily by our caregivers plus snacks, we also offer an “always available" meal and snacks for our residents.
Q: What training do Victoria's Care Home team members receive?
A: We provide continued education and training, clinical care protocols and multiple quality assurance measures to reinforce our strong standards. Victoria care home extensive training programs have been developed and is include classroom, online and hands-on training, and employee shadowing and mentoring.
Q: Can Victoria's Care Home help if my mom or dad has experienced falls in the past?
A: We develop an Individualized Care Plan for each resident that details care needs and preferences and addresses safety concerns. If falling is a concern, the care plan may include interventions and special precautions to help address this issue.
Many of our daily activities and program offer exercise sessions that focus on strength and balance, which may assist in reducing the risk of falling.
Q: How is my level of care determined?
A: Upon move-in, the administrators will assess your current health and review your medical history to see how we can best meet your needs. They will also discuss your preferences as well as your normal routines to develop a care plan that’s tailor made for you. The individual care plan details your care plan and is regularly updated to meet your evolving needs.
Q: Do you have a medication management program?
A: Yes, Victoria Care Home has a medication management program, which may be added to an Individualized Service Plan and varies based on regulation. Residents participating in Victoria care home’s medication program may choose their own pharmacy or use Victoria care home's preferred pharmacy provider in town.
Q: What is your staff to resident ratio?
A: Our staffing ratio is variable and adjusted constantly based on the needs of our residents at each community. Every resident’s Individual care plan outlines the type of care they need, which is delivered by a team who also learn each resident’s likes, dislikes and preferences, helping to anticipate a resident’s needs before they arise. Our residents and their care managers build very strong bonds.
Q: Can you help recommend a doctor?
A: We believe in a family’s right to choose everything – from a primary care physician to a physical therapist. Residents may keep their current physicians or our team can help them find physicians near the care home. Our in house doctor makes regular visits to our facilities, but a resident is not obligated to use him. We can also provide scheduled transportation for our residents who need a ride to a doctor’s appointment, for an additional fee.
Q: Do you offer any short-term stays?
A: Yes, we do offer short-term stays. A short-term or respite stay is a convenient option when planned or unforeseen circumstances occur such as a family vacation or recovery from an illness. Guests can receive assistance during an illness or rehabilitation after a hospital visit.
Q: Can I bring my own furniture?
A: Yes, you are welcome to bring your own furniture with you as this is your home! We encourage you to design your room to be as comfortable and familiar as possible.
Q: Can Victoria's Care Home provide me with furniture?
A: Yes, there are furnishings available should you choose not to bring your own furniture.
The Victoria's Care Home Experience
Q: How can I show my loved one I'm not taking away their freedom?
A: Keeping up a house, driving and living independently means a lot to most seniors, and suggesting senior living can make them feel like you are trying to take away personal independence. To prove otherwise, it’s important to show them how much independence and freedom they will enjoy at Victoria Care home.
The Victoria's Care Home Experience includes relationship-based care, which means the same people are caring for our resident’s day in and day out. The administrators get to know each individual’s unique needs and preferences and cater to him or her accordingly. Our team of serving hearts is committed to enriching seniors' lives each and every day.